Refund policy

Last updated: July 31, 2026

We want you to be satisfied with your purchase from Armoire Gemzis. This policy explains return eligibility, return deadlines, refunds, damaged or incorrect items, cancellations, optional return protection, and the additional rights available to consumers in the European Union.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

CONTACT AND RETURN AUTHORIZATION

Before returning any product, contact us through the Contact page at https://armoire-gemzis.com or by email:

Email: support@armoire-gemzis.com
Legal business name: SIA Baltic Robots
Business address: Klaipēdas iela 37, Liepāja, LV-3401, Latvia

Please include:

• Your order number.
• The email address used for the purchase.
• The product you wish to return.
• The reason for the return.
• Photographs, where relevant.

Do not send a product to the address printed on its original shipping label. Do not return any product without first receiving return authorization and return instructions from us or, where applicable, from the return-protection provider.

Products may be fulfilled from different warehouses. Unauthorized returns may be delayed, refused, lost, or returned to the sender.

UNITED STATES STANDARD RETURNS

For orders delivered within the United States, standard return requests for eligible products must be submitted within seven calendar days after the complete order is marked as delivered.

If an order is delivered in multiple packages, the seven-day period begins when the final package is marked as delivered.

After a return is authorized, the product must be shipped using the provided instructions within seven calendar days after the return request is submitted.

To qualify for a standard return, the product must be:

• Unworn, unwashed, unused, and unaltered.
• Free from stains, odors, cosmetics, deodorant, pet hair, or other signs of use.
• Returned with all original tags attached.
• Returned in its original clear garment packaging with the SKU label.
• Accompanied by proof of purchase and the return authorization information.

Trying on an eligible garment for fit is permitted, provided that the garment remains clean, undamaged, and otherwise satisfies all return conditions.

We may decline a return or apply a restocking deduction of up to 20% if a returned product does not satisfy these conditions, where permitted by applicable law.

OPTIONAL EXTENDED RETURN PROTECTION

Where offered, customers may be able to purchase optional return protection during the shopping or checkout process.

A customer who purchases and retains valid optional return protection may be eligible to request a covered return within up to 30 calendar days after delivery, subject to the protection provider’s terms, conditions, eligibility requirements, limitations, exclusions, and claim procedures.

The price of optional protection, the applicable coverage, and the identity of the protection provider will be displayed before purchase. Participation is optional.

Covered claims, return labels, return shipping, refunds, and other covered remedies may be administered directly through the protection provider’s resolution portal.

Optional protection applies only when:

• It was offered and purchased for the applicable order.
• The protection charge was successfully paid and not subsequently cancelled or refunded.
• The order, customer, destination, and product qualify under the provider’s terms.
• The customer submits the claim within the provider’s required deadline.
• All other conditions established by the protection provider are satisfied.

Orders without valid optional return protection remain subject to the standard seven-day United States return period described in this policy.

Optional return protection does not replace or reduce any mandatory statutory rights concerning damaged, defective, incorrect, or non-conforming products. Customers may still contact Armoire Gemzis regarding those rights.

FINAL-SALE AND NON-RETURNABLE PRODUCTS

For standard United States returns and other non-EU discretionary returns, the following categories are final sale and are not eligible for change-of-mind returns:

• Beauty products.
• Bodysuits.
• Face masks.
• Intimates and lingerie.
• Jewelry.
• Swimwear.
• Open-pack wholesale products.
• Gift cards.
• Personalized or custom-made products.
• Products marked Final Sale.

Additional products may be identified as final sale on the product page or during checkout before purchase.

These restrictions do not apply when a product is verified as damaged, defective, materially different from its description, or incorrectly supplied, or where applicable law requires a remedy.

A product that is normally non-returnable under the standard policy may be covered by separately purchased return protection if expressly included under the protection provider’s terms. Customers should review the applicable protection terms before purchase.

EUROPEAN UNION RIGHT OF WITHDRAWAL

Consumers in the European Union generally have the right to withdraw from an online purchase without giving a reason within 14 calendar days after receiving the goods.

For an order delivered in multiple packages, the withdrawal period begins on the day the final package is delivered.

To exercise this right, the customer must send us a clear statement of withdrawal within the 14-day period. The customer must then return the goods within 14 calendar days after informing us of the withdrawal.

EU customers are responsible for the direct cost of returning a change-of-mind purchase unless we agree otherwise or the product is defective, damaged, incorrect, or non-conforming.

EU customers may inspect a product only to the extent necessary to establish its nature, characteristics, and functioning. We may reduce the refund to reflect diminished value caused by handling beyond what would reasonably be permitted in a physical store.

Legally applicable exceptions to the EU right of withdrawal continue to apply. These may include personalized or custom-made products and sealed products that are unsuitable for return for health-protection or hygiene reasons after the seal has been broken.

The United States seven-day commercial return period and the United States final-sale list do not replace or reduce mandatory EU withdrawal rights or statutory rights concerning defective or non-conforming goods.

DAMAGED, DEFECTIVE, INCORRECT, OR MISSING PRODUCTS

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incorrect, or missing, contact us as soon as possible and preferably within seven calendar days after the complete order is marked as delivered.

The seven-day notification request does not reduce any longer period that may be required by applicable consumer law.

Please provide:

• Your order number.
• A clear description of the problem.
• Photographs of the complete product.
• Close-up photographs showing the damage or defect.
• Photographs of the outer and inner packaging.
• A photograph of the shipping label.
• A photograph of the product tags and SKU label, where available.

Keep the product, original packaging, tags, shipping box, and all packing materials until the claim has been resolved. The fulfillment provider, return-protection provider, or carrier may require these materials as part of its investigation.

After verification, the available remedy may include replacement, repair, price reduction, store credit where accepted by the customer, or refund, depending on the circumstances and applicable law.

Return shipping for a verified damaged, defective, or incorrectly supplied product will be covered by us or the responsible fulfillment or protection provider.

Minor differences in color caused by screen settings, normal variations in pattern placement, or measurement differences within the tolerances disclosed on the product page are not automatically considered defects.

EXCHANGES

We do not offer direct exchanges under our standard return policy.

If an eligible product is returned and approved, the customer may place a new order for the preferred size, color, or product. Availability and price of the replacement product are not guaranteed.

If a separately purchased return-protection plan expressly offers an exchange option, that exchange will be administered under the protection provider’s terms and procedures.

RETURN SHIPPING

For ordinary United States change-of-mind returns without applicable return protection, return shipping is the customer’s responsibility.

For an approved return covered by optional return protection, return shipping will be handled according to the protection provider’s terms.

We strongly recommend using a tracked shipping service and retaining the shipping receipt until the return has been completed. We are not responsible for customer-arranged returns that are lost or damaged before reaching the authorized return location.

Do not send returns cash on delivery or with unpaid postage. Such shipments may be refused.

Never send a product to a warehouse or address unless that address has been provided in the return authorization for the specific return.

ORIGINAL SHIPPING CHARGES

Original shipping and handling charges are non-refundable for ordinary United States and other non-EU change-of-mind returns.

Original shipping charges will be refunded when required by applicable law or when the return results from a verified damaged, defective, or incorrectly supplied product.

For a valid EU withdrawal, the refund includes the cost of the least expensive standard delivery method offered for the original order. Additional charges resulting from the customer selecting an upgraded or express delivery method are not refundable unless required by law.

REFUND PROCESSING

Standard returns are inspected after they arrive at the authorized return location.

Please allow approximately 5–7 business days after receipt of the return for inspection and processing. If approved, the refund will be issued to the original payment method unless another remedy has been agreed with the customer.

Returns covered by separately purchased return protection may be refunded directly by the protection provider according to its procedures and processing times.

After a refund is issued, banks and payment providers may require an additional 3–10 business days to display it in the customer’s account. This processing time is controlled by the payment provider.

We do not control exchange-rate differences or foreign transaction fees charged by the customer’s bank. When a purchase and refund involve currency conversion, the refunded amount shown in another currency may differ because exchange rates can change.

For valid EU withdrawals, refunds will be processed within the period required by applicable law. We may withhold the refund until the returned goods are received or the customer provides evidence that the goods have been sent back, whichever occurs first.

PARTIAL RETURNS AND PROMOTIONAL ORDERS

If only part of an order is returned, the refund applies only to the approved returned products.

If a discount, bundle offer, free gift, or free-shipping threshold depended on the original order value, returning part of the order may cause the remaining order to no longer qualify for that promotion.

Where permitted by applicable law, the value of an unreturned promotional product or the applicable promotional adjustment may be deducted from the refund. Any such deduction will be explained before the refund is completed.

ORDER CANCELLATIONS

Cancellation requests should be submitted as soon as possible and preferably within 12 hours after the order is placed.

A cancellation request is not guaranteed. Orders may begin processing quickly, and an order normally cannot be cancelled after it enters fulfillment or has shipped.

If cancellation is no longer possible, the customer may request a return after delivery, provided that the product qualifies under this policy or applicable law.

If we cancel an unshipped order because a product is unavailable or cannot be fulfilled, the affected amount will be refunded to the original payment method.

INCORRECT OR UNDELIVERABLE ADDRESSES

Customers are responsible for entering a complete and accurate shipping address.

If an order is returned because the address supplied during checkout was incomplete, incorrect, refused, or undeliverable, any refund or reshipment will be processed after the returned package is confirmed.

Where permitted by applicable law, original shipping costs and any additional reshipping or return-to-sender costs may be deducted from the refund.

FRAUDULENT OR ABUSIVE CLAIMS

We reserve the right to investigate and refuse claims involving materially false information, altered evidence, repeated policy abuse, the return of a different product, deliberate damage, or other suspected fraud.

This does not limit legitimate consumer rights or prevent customers from submitting genuine claims.

EU LEGAL GUARANTEE AND NORMAL WEAR

EU consumers may submit a claim concerning a product that did not conform to the sales contract at the time of delivery within the statutory period provided by applicable law.

The legal guarantee is not a general right to return a product after prolonged use and is not a promise that clothing will remain unchanged for the entire statutory period.

The legal guarantee does not cover normal wear and tear, accidental or mechanical damage, improper use, incorrect sizing, stains, odors, friction damage, fabric pilling consistent with ordinary use, alterations, unauthorized repairs, or damage caused by washing, drying, ironing, chemicals, or other care that does not follow the product’s care instructions.

When reviewing a claim, we may request photographs, order information, care details, proof of purchase, and return of the product for inspection. The condition of the complete garment, fabric, seams, labels, and signs of use may be considered when determining the cause of the problem.

A reattached or retained product tag does not by itself establish that a product is unused or defective.

Where a lack of conformity is verified, remedies will be provided in accordance with applicable law. Depending on the circumstances, repair or replacement may be offered before a price reduction or refund.

Nothing in this section limits consumer rights that cannot legally be excluded.

CHANGES TO THIS POLICY

We may update this policy from time to time. The version applicable to an order is the version published when that order was placed, except where a later change is required by law.

For questions, standard return requests, or claims concerning damaged, defective, incorrect, or missing products, contact us at support@armoire-gemzis.com or through the Contact page at https://armoire-gemzis.com.