Shipping policy

Shipping Policy

Last updated: July 18, 2026

Thank you for shopping with Armoire Gemzis. This Shipping Policy explains how orders are processed, shipped, tracked, and handled if a delivery issue occurs.

Order Processing

Orders are submitted for fulfillment after payment and order verification have been completed.

Most orders begin processing within 1–3 business days. Business days do not include weekends or public holidays. Processing may take longer during holidays, promotional periods, periods of unusually high demand, inventory verification, or quality-control checks.

Submitting a cancellation or address-change request does not guarantee that the request can be completed. Once an order enters processing or has been shipped, it normally cannot be changed or cancelled.

Estimated Delivery Times

Estimated delivery times for orders shipped to the United States are generally:

Items stocked in the United States: approximately 2–5 business days after shipment.
Items stocked in overseas fulfillment centers: approximately 5–10 business days after shipment.

The delivery estimate displayed at checkout or in an order confirmation is an estimate, not a guaranteed delivery date. Processing time, carrier delays, severe weather, public holidays, customs inspections, incorrect address information, and other events outside our reasonable control may affect delivery.

If we become aware that an order cannot be shipped within the stated timeframe, we will contact the customer with an updated estimate and any cancellation or refund options required by applicable law.

Split Shipments

Products may be fulfilled from different warehouses. An order containing multiple items may therefore arrive in two or more packages and on different dates.

Each package may receive a separate tracking number. Receiving only part of an order does not necessarily mean that the remaining items are missing.

There is no additional customer charge when we decide to split an order after checkout.

Shipping Charges

Available shipping options and their prices are displayed at checkout before payment is completed.

Free standard shipping may be available when the order reaches the qualifying amount shown at checkout. The qualifying amount is calculated after discounts and before any applicable taxes unless otherwise stated.

Shipping charges already paid are generally non-refundable after an order has shipped, except when required by law or when the return results from our error or a verified damaged or defective item.

Tracking Information

Tracking information will be sent to the email address provided at checkout when it becomes available. Tracking may take 24–72 hours to display its first carrier update.

Customers are responsible for monitoring their tracking information and ensuring that someone can receive the package when necessary.

If tracking has not updated for seven business days or the estimated delivery window has passed, please contact us through our Contact page. We will investigate the shipment with the fulfillment provider or carrier.

A refund or replacement may not be issued until the carrier or fulfillment investigation has been completed, except where applicable law requires otherwise.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including apartment or unit numbers where applicable.

Please contact us immediately after placing an order if an address correction is needed. Address changes are not guaranteed once processing begins.

We are not responsible for delays caused by incomplete or incorrect information supplied at checkout. If a package is returned as undeliverable, we will contact the customer after the return is confirmed. Any refund, reshipment, or additional shipping charge will be determined according to the circumstances and applicable law.

Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, please:

Confirm that the shipping address on the order is correct.
Check around the delivery location, mailbox, reception area, household members, and neighbors.
Allow up to two business days, because some carriers may scan packages shortly before final delivery.
Contact the carrier using the tracking number.
Contact us within seven calendar days of the delivery scan if the package is still missing.

We will assist with a carrier investigation. A delivery scan will be considered as part of the investigation but does not automatically prevent us from reviewing a valid claim.

Damaged Packages or Items

Please inspect all items promptly after delivery.

If a package or item arrives damaged, defective, incorrect, or incomplete, contact us within seven calendar days after the final package in the order is marked as delivered.

Include:

Your order number.
A description of the issue.
Clear photographs of the damaged item.
Photographs of the outer and inner packaging.
A clear photograph of the shipping label.
Photographs showing the item’s SKU label or tags, when available.

Please keep the item, its tags, original garment packaging, shipping box, and all packing materials until the claim has been resolved. The carrier or fulfillment provider may require these materials during its investigation.

Do not return an item without receiving return instructions. Unauthorized returns might not be accepted or correctly identified.

After verification, an appropriate remedy may include a replacement, refund, partial refund, or other solution required by applicable law. Customers will not be required to pay return shipping for a verified shipping error or damaged item.

Normal variations in monitor color, fabric texture, pattern placement, or measurements within the tolerances stated on the product page are not automatically considered shipping damage or defects.

Lost Packages

A package is not considered lost solely because it is delayed or temporarily lacks tracking updates.

If a carrier confirms that a package is lost, we will provide an appropriate replacement or refund. We may request additional information or a signed statement before resolving the claim.

We reserve the right to refuse claims involving materially false information, altered documents, abuse of the claims process, or other evidence of fraud, subject to applicable law.

Refused and Unclaimed Deliveries

Customers are responsible for accepting or collecting their deliveries. Packages refused by the recipient or left unclaimed may be returned to the fulfillment center.

Refunds for refused, unclaimed, or undeliverable packages are processed only after the return is confirmed. Original shipping charges and return-related costs may be deducted where permitted by law.

Customs, Duties, and Taxes

International orders may be subject to customs inspections, import taxes, duties, or fees imposed by the destination country. Unless checkout expressly states otherwise, these charges are the customer’s responsibility and are not controlled by Armoire Gemzis.

Customs processing may delay delivery. Refusing an order because of customs charges does not automatically qualify the order for a full refund.

Delays Outside Our Control

We are not responsible for delivery delays caused by carriers, customs authorities, weather, natural disasters, labor disruptions, transportation interruptions, government actions, or other events outside our reasonable control.

This does not limit any cancellation, refund, or consumer rights that cannot legally be excluded.

Returns

Shipping-related claims and ordinary returns are different processes. Returns for fit, preference, or other non-damage reasons are governed by our Refund Policy.

Please review the Refund Policy before making a purchase, particularly for hygiene-sensitive or final-sale products.